Responsible Gaming

Gaming Should Be Entertainment

At Cocoon Trading, we believe online casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While casino games can be fun and exciting, it's important to gamble responsibly and within your means.

Please remember that all casino games are games of chance, and the house always has a mathematical edge. Never gamble with money you cannot afford to lose.

Age Verification

Online casino gaming in Australia is only available to individuals who are 18 years of age or older. We are committed to preventing underage gambling and take age verification seriously.

If you are under 18, please do not attempt to access our casino services. If you become aware of underage gambling, please contact the relevant authorities.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone you know, it may be time to seek help:

• Chasing Losses: Continuing to gamble to try to recover lost money
• Hiding Gambling: Being secretive about gambling activities or spending
• Loss of Control: Unable to stick to predetermined limits or stop when you want to
• Increased Spending: Gambling with larger amounts of money over time
• Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
• Financial Problems: Borrowing money or going into debt to fund gambling
• Mood Changes: Becoming irritable or anxious when unable to gamble
• Escape Behaviour: Using gambling to escape problems, stress, or negative emotions
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
• Damaged Relationships: Experiencing conflict with family or friends over gambling

Self-Help Tools & Gambling Controls

We provide several tools to help you gamble responsibly and maintain control:

Deposit Limits

Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly). Once your limit is reached, you cannot deposit further funds until the period resets.

Loss Limits

Set a maximum amount you are willing to lose over a specific time period. Once you reach this limit, your account will be automatically restricted from further play.

Reality Checks

Enable pop-up reminders during gaming sessions to help you stay aware of time spent and money wagered. These prompts encourage you to take breaks and reassess your activity.

Session Time Limits

Set a maximum time limit for each gaming session. When the time expires, you will be logged out automatically.

Self-Exclusion

If you feel you need to step away from gambling entirely, you can self-exclude from our platform. This will prevent you from accessing your account for a period you choose (minimum 6 months). Self-exclusion is permanent during the chosen period and cannot be reversed.

To access these tools or discuss your gaming habits, please contact our support team or visit your account settings.

Support Organisations & Help Services

If you are struggling with gambling, professional support is available. The following organisations provide free, confidential help:

Australia

• Gambling Help Online – Free counselling and support for problem gambling. Telephone: 1800 858 858

United Kingdom

• GamCare – Free, confidential support and counselling. Helpline: 0808 8020 133
• GamStop – National self-exclusion scheme for online gambling in Great Britain

Canada

• Responsible Gambling Council – Evidence-based resources and support for problem gambling

United States

• National Council on Problem Gambling – Helpline: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education provides information and support resources for problem gambling

These organisations offer counselling, support groups, self-exclusion options, and practical advice to help you or someone you care about. All services are typically free and confidential.

Take Action Today

If you are concerned about your gambling or that of someone close to you, please reach out for help now. There is no shame in seeking support – problem gambling is a recognised issue that can be managed with the right assistance.

Don't wait until things get worse. Contact Gambling Help Online on 1800 858 858 or visit their website at www.gamblinghelponline.org.au to speak with a counsellor.

Your wellbeing is important to us. Gamble responsibly and look after yourself.